Newsletters

Here’s How to Win Holiday Shoppers With Your CRM

This week on Funnel Frontier: Too early for a holiday CRM guide? Tell that to the shoppers who already started, and the AI helping them.

Dreamforce 2025 Had Fireworks, Robots, and a CEO Under Fire

This week on Funnel Frontier: Agentforce took center stage, but the Q&A session had Benioff sweating under the spotlights.

Did Salesforce Just Launch Its ServiceNow Killer?!

This week on Funnel Frontier: Salesforce's Agentforce IT Service is here and it’s taking direct aim at ServiceNow’s turf.

AI Won't Take Your Job, but You Might Get Fired Anyway.

This week on Funnel Frontier: New trend alert: you won’t be replaced by AI. Just fired for not knowing how to use it.

After FBI Alerts, Salesforce Turns to CrowdStrike for Cover

This week on Funnel Frontier: Phishing surged, the FBI warned & Salesforce responded by arming its stack with CrowdStrike to guard AI bots, data & workflows.

FBI Issues a Warning to All Salesforce Users!

This week on Funnel Frontier: FBI confirms Salesforce users are being targeted by cybercriminals. Here's what you need to know.

Still Measuring Tickets Like It’s 2012? Zendesk Says Grow Up

This week on Funnel Frontier: Low handle time? Cute. Zendesk claims AHT is irrelevant and resolution is the only metric that matters in 2025.

Salesforce’s Next Move? Taking ITSM From ServiceNow

This week on Funnel Frontier: Salesforce is gunning for ITSM turf. And it’s smuggling the whole thing in through Slack.

ServiceNow Teases Full-Stack CRM Domination

This week on Funnel Frontier: From Genesys to Zoom to a marketing stack tease—ServiceNow's CRM takeover is in motion.