Newsletters

Amazon Just Fired 16,000 People… by Leaked Calendar Invite

This week on Funnel Frontier: An exec’s calendar mishap leaked Amazon’s layoff email. "Project Dawn" left 16,000 people jobless.

AI Voice Agents Are Coming for Your Call Center’s Top Performer

This week on Funnel Frontier: AI now talks like a human and works like your best rep, thanks to ServiceNow & OpenAI.

Umm, Now We Have Holograms in Customer Service?

This week on Funnel Frontier: Retail just got weirder—and smarter. Kailey talks, solves problems, and and runs locally (no cloud required).

If Your AI Agents Can’t Finish Each Other’s Tickets, You’re Toast

This week on Funnel Frontier: When AI agents can’t share context, customers pay the price. 2026 is about AI that plays well with others.

Forget Phishing, Scammers Are Now Targeting Your Support Team

This week on Funnel Frontier: Binance flagged a new scam tactic. Instead of customers, scammers are going straight for your agents. Here’s how.

Zendesk and AWS Just Teamed Up to Fix Your Frankenstack

This week on Funnel Frontier: Zendesk + AWS just ended the era of messy contact centers by bringing voice, chat, and AI in one system.

Observability–the New Must-Have Feature for Your AI Agents?

This week on Funnel Frontier: Salesforce’s new observability tools that show you why your agents act the way they do and how to keep them in line.

ChatGPT Is Running Retail Now and Choosing What Sells

This week on Funnel Frontier: Consumers aren’t picking brands and products anymore. AI is. Here’s how to make sure it picks you.

This CRM Gap Is Costing You Deals and Dollars

This week on Funnel Frontier: You’re losing data (and deals) when reps go mobile. Here’s how to stop the bleed.